Search found 2498 matches

by Jay
Sat Nov 13, 2021 8:14 am
Forum: Radio Toolbox
Topic: New Online Log UI
Replies: 14
Views: 1850

Re: New Online Log UI

Mostly bugfixes and HTTPS support.
by Jay
Wed Nov 10, 2021 5:54 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 97

Re: RTB not activating

I would definitely ensure that your Windows 7 installation is up to date as there has been a root change for our cert provider "Let's Encrypt". This new root certificate was released in 2015 so you would have had to have updated to at least a version of Windows 7 after that date. Unfortuna...
by Jay
Wed Nov 10, 2021 5:25 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 97

Re: RTB not activating

Thank you for supplying your log, please help me verify a few more things. Which Windows OS are you using and is it completely up to date? Also go to Tools -> Options and select the "Connections" panel and be sure that it is set to No Proxy. Additionally please provide a traceroute to api....
by Jay
Wed Nov 10, 2021 4:56 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 97

Re: RTB not activating

Please send us your log

You can find it at %LOCALAPPDATA%\RadioToolbox\log.txt

Upload your log to https://www.radiotoolbox.com/support/contact and send us a note.
by Jay
Tue Nov 02, 2021 8:41 pm
Forum: Radio Toolbox
Topic: New Online Log UI
Replies: 14
Views: 1850

Re: New Online Log UI

Unique listener counts have returned. The count will show your unique listeners for the past 1 month. You will only be able to see this stat if all your servers for a given station are authenticated with Radio Toolbox.

The count starts from this post date so give it until Dec to be accurate.
by Jay
Tue Nov 02, 2021 12:48 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 97

Re: RTB not activating

Are you able to connect to https://api.radiotoolbox.com from that machine? Going to this address in your browser should redirect you to radiotoolbox.com
by Jay
Fri Oct 01, 2021 3:31 pm
Forum: General Discussion
Topic: Radio Toolbox Fall 2021 Survey
Replies: 0
Views: 291

Radio Toolbox Fall 2021 Survey

Hello all, In order to improve our services we'd like to get feedback from our users on their experience with Radio Toolbox's website, services and applications as well as some background on how you confront streaming technology. You can fill this survey in completely anonymously if you wish. Just o...
by Jay
Fri Oct 01, 2021 12:46 pm
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 231

Re: RTB is inactive

Ok, this issue should be resolved. Please restart Radio Toolbox and let us know if you are still having issues.
by Jay
Fri Oct 01, 2021 12:40 pm
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 231

Re: RTB is inactive

Just an update, we believe we have found an incompatibility between our new server and the Radio Toolbox app. We are working to stand up a new proxy server to help us resolve these specific issues.

Thank you for your patience.
by Jay
Fri Oct 01, 2021 11:34 am
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 231

Re: RTB is inactive

Thank you gdradio

rkc, can you email me your Radio Toolbox logs. support @ this domain. Thanks.
by Jay
Fri Oct 01, 2021 9:12 am
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 231

Re: RTB is inactive

Ok, I have made some changes with the API, please try using Radio Toolbox again and let me know if you run into any issues. If you do run into any issues please send me a ping report. Open your command line tool and type "ping api.radiotoolbox.com" and copy and paste the results here. Than...
by Jay
Fri Oct 01, 2021 7:19 am
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 231

Re: RTB is inactive

Thank you for your report, I tried to adjust something on the backend to resolve this but it made it worse. I am continuing to look into this. Sorry for the outage.
by Jay
Tue Sep 28, 2021 1:19 pm
Forum: General Discussion
Topic: Site Maintenance week of 09/27/2021
Replies: 0
Views: 163

Site Maintenance week of 09/27/2021

Hello all, We will be performing site maintenance over the next few days. During this time the website may become inaccessible and you may have difficulty logging in to Radio Toolbox. I will let you know once, maintenance is complete. UPDATE: 09/30/2021 We have completed a major migration of the cod...
by Jay
Fri Aug 20, 2021 9:36 pm
Forum: General Discussion
Topic: Strange Listeners
Replies: 3
Views: 453

Re: Strange Listeners

User Agents can be crafted to say anything, so keep that in mind when deciding to ban based on them. Unlike IP they are client provided. Presuming Shoutcast, you are correct, Shoutcast servers limit subnet bans to class C, however you could generate a list of all C class subnets in 34 and 35 and put...
by Jay
Wed Aug 11, 2021 2:10 pm
Forum: Radio Toolbox
Topic: Kick Listener Not Working
Replies: 8
Views: 328

Re: Kick Listener Not Working

Glad, I could help, if you want to change your credentials to the adminpassword, right click the server on the station's tab and choose "Forget Credentials". Next time you view the listener detail tab it will ask you for credentials for that server.