Please send us your log

You can find it at %LOCALAPPDATA%\RadioToolbox\log.txt

Upload your log to https://www.radiotoolbox.com/support/contact and send us a note.

Unique listener counts have returned. The count will show your unique listeners for the past 1 month. You will only be able to see this stat if all your servers for a given station are authenticated with Radio Toolbox.

The count starts from this post date so give it until Dec to be accurate.

Are you able to connect to https://api.radiotoolbox.com from that machine? Going to this address in your browser should redirect you to radiotoolbox.com

Hello all, In order to improve our services we'd like to get feedback from our users on their experience with Radio Toolbox's website, services and applications as well as some background on how you confront streaming technology. You can fill this survey in completely anonymously if you wish. Just o...

Ok, this issue should be resolved. Please restart Radio Toolbox and let us know if you are still having issues.

Just an update, we believe we have found an incompatibility between our new server and the Radio Toolbox app. We are working to stand up a new proxy server to help us resolve these specific issues.

Thank you for your patience.

Thank you gdradio

rkc, can you email me your Radio Toolbox logs. support @ this domain. Thanks.

Ok, I have made some changes with the API, please try using Radio Toolbox again and let me know if you run into any issues. If you do run into any issues please send me a ping report. Open your command line tool and type "ping api.radiotoolbox.com" and copy and paste the results here. Than...

Thank you for your report, I tried to adjust something on the backend to resolve this but it made it worse. I am continuing to look into this. Sorry for the outage.

Hello all, We will be performing site maintenance over the next few days. During this time the website may become inaccessible and you may have difficulty logging in to Radio Toolbox. I will let you know once, maintenance is complete. UPDATE: 09/30/2021 We have completed a major migration of the cod...

User Agents can be crafted to say anything, so keep that in mind when deciding to ban based on them. Unlike IP they are client provided. Presuming Shoutcast, you are correct, Shoutcast servers limit subnet bans to class C, however you could generate a list of all C class subnets in 34 and 35 and put...

Glad, I could help, if you want to change your credentials to the adminpassword, right click the server on the station's tab and choose "Forget Credentials". Next time you view the listener detail tab it will ask you for credentials for that server.

Just for clarity, when you gave Radio Toolbox your password, did you give it your "adminpassword" or your "password" from the sc_serv.conf?

Both will work for stats, but only "adminpassword" will allow kicks and bans.

I am having trouble duplicating this bug. In testing I am using SHOUTcast Server v2.5.5.733/win64 and it kicks as it should. Can you tune into your own stream and kick yourself with Radio Toolbox and confirm you are staying connected past a minute or two after the kick?

What type of server were the listeners on that you were trying to kick? Shoutcast? Icecast? Which version?

Thanks,