In Radio Toolbox the account is inactive

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DJNameless
Posts: 19
Joined: Mon Feb 23, 2015 1:43 pm

In Radio Toolbox the account is inactive

Post by DJNameless » Sun Apr 09, 2017 2:52 am

Hello,

in Radio Toolbox, I have the problem since yesterday, that my account suddenly is inactive. In the logfile, I get this message:
This copy of Radio Toolbox could not be syncronized to your account, the specific reason idenitfied was: (Die zugrunde liegende Verbindung wurde geschlossen: Unerwarteter Fehler beim Senden..). Please visit Radio Toolbox for more information about this warning.
Can anybody help me? THX

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Jay
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Re: In Radio Toolbox the account is inactive

Post by Jay » Sun Apr 09, 2017 3:49 am

Radiotoolbox.com underwent some much needed maintenance for the last 24 hours. That work has now completed. You should be able to restart Radio Toolbox if it has closed or deactivated itself.

If Radio Toolbox is running and you are still getting this error please let us know.
- Jay

DJNameless
Posts: 19
Joined: Mon Feb 23, 2015 1:43 pm

Re: In Radio Toolbox the account is inactive

Post by DJNameless » Sun Apr 09, 2017 1:22 pm

I still have the same problem.

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Jay
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Re: In Radio Toolbox the account is inactive

Post by Jay » Sun Apr 09, 2017 8:41 pm

Could you run the following at command line:

Code: Select all

ping api.radiotoolbox.com
and post the complete report.
- Jay

DJNameless
Posts: 19
Joined: Mon Feb 23, 2015 1:43 pm

Re: In Radio Toolbox the account is inactive

Post by DJNameless » Mon Apr 10, 2017 2:01 am

I don't have such an entry in the logfile. This is the logfile 2 minutes after starting Radio Toolbox:
08:59:33 Montag, 10. April 2017
:RadioToolbox.AVWLicensing.Refresh
:WARNING
:Account Syncronization Failure
:This copy of Radio Toolbox could not be syncronized to your account, the specific reason idenitfied was: (Die zugrunde liegende Verbindung wurde geschlossen: Unerwarteter Fehler beim Senden..). Please visit Radio Toolbox for more information about this warning.
-------------------------------
08:59:33 Montag, 10. April 2017
:RadioToolbox.TrackInfo.RetrieveLastFmInfo
:WARNING
:http://ws.audioscrobbler.com/2.0/?metho ... ad+Day+(WB: Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung.
: bei System.Net.HttpWebRequest.GetResponse()
bei RadioToolbox.TrackInfo.RetrieveLastFmInfo()
-------------------------------
08:59:34 Montag, 10. April 2017
:RadioToolbox.TrackInfo.RetrieveLastFmInfo
:WARNING
:http://ws.audioscrobbler.com/2.0/?metho ... &track=(WB: Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung.
: bei System.Net.HttpWebRequest.GetResponse()
bei RadioToolbox.TrackInfo.RetrieveLastFmInfo()
-------------------------------
08:59:34 Montag, 10. April 2017
:RadioToolbox.TrackInfo.RetrieveLastFmInfo
:WARNING
:http://ws.audioscrobbler.com/2.0/?metho ... ack=Warner): Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung.
: bei System.Net.HttpWebRequest.GetResponse()
bei RadioToolbox.TrackInfo.RetrieveLastFmInfo()
-------------------------------
08:59:34 Montag, 10. April 2017
:RadioToolbox.RadioToolboxAPI.update
:ERROR
:System.Net.WebException: Die zugrunde liegende Verbindung wurde geschlossen: Unerwarteter Fehler beim Senden..
: bei System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
bei System.Net.HttpWebRequest.GetRequestStream()
bei RadioToolbox.RadioToolboxAPI.update(Object threadContext)
-------------------------------
08:59:34 Montag, 10. April 2017
:RadioToolbox.TrackInfo.RetrieveLastFmInfo
:WARNING
:http://ws.audioscrobbler.com/2.0/?metho ... ack=Warner): Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung.
: bei System.Net.HttpWebRequest.GetResponse()
bei RadioToolbox.TrackInfo.RetrieveLastFmInfo()
-------------------------------
09:00:34 Montag, 10. April 2017
:RadioToolbox.AVWLicensing.Refresh
:WARNING
:Account Syncronization Failure
:This copy of Radio Toolbox could not be syncronized to your account, the specific reason idenitfied was: (Die zugrunde liegende Verbindung wurde geschlossen: Unerwarteter Fehler beim Senden..). Please visit Radio Toolbox for more information about this warning.
-------------------------------
09:00:34 Montag, 10. April 2017
:RadioToolbox.RadioToolboxAPI.update
:ERROR
:System.Net.WebException: Die zugrunde liegende Verbindung wurde geschlossen: Unerwarteter Fehler beim Senden..
: bei System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
bei System.Net.HttpWebRequest.GetRequestStream()
bei RadioToolbox.RadioToolboxAPI.update(Object threadContext)
-------------------------------

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Mon Apr 10, 2017 3:20 pm

Same issue here...looks like some maintenance "broke" Radio Toolbox. Running a ping test shows data sent and received and none lost.

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Mon Apr 10, 2017 3:24 pm

By the way I will add that I am running the latest version of Radio Toolbox, 2.1.1 build 300

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Jay
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Re: In Radio Toolbox the account is inactive

Post by Jay » Mon Apr 10, 2017 3:32 pm

Hi Guys I need the full ping report. It's critical we see how the API domain is resolving on your end because of major structural changes to our site hosting.
- Jay

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Tue Apr 11, 2017 12:31 pm

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping api.radiotoolbox.com

Pinging api.radiotoolbox.com [192.99.94.147] with 32 bytes of data:

Reply from 192.99.94.147: bytes=32 time=18ms TTL=55
Reply from 192.99.94.147: bytes=32 time=18ms TTL=55
Reply from 192.99.94.147: bytes=32 time=18ms TTL=55
Reply from 192.99.94.147: bytes=32 time=18ms TTL=55

Ping statistics for 192.99.94.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 18ms, Average = 18ms

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Tue Apr 11, 2017 1:11 pm

If this helps....I downloaded Radio Toolbox on another computer, tried to log into the account via Radio Toolbox.....no go, same error. So I tried just for kicks, seeing what would happen if I tried to sign up for another account. Radio Toolbox could not resolve the radio toolbox sign up page. It looks like it uses Internet Explorer. ( https://www.radiotoolbox.com/?rtbsignup=true ) However Firefox and Chrome does not have a problem finding the site. I have gone through every possible setting in IE to make sure noting in the security setting is preventing it from going to the website. If it is an internet explorer issue, upgrading IE is not an option with my Windows XP machines here.

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Max
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Joined: Fri Oct 21, 2011 1:39 am

Re: In Radio Toolbox the account is inactive

Post by Max » Tue Apr 11, 2017 2:41 pm

This appears to be an issue with Windows XP.

Windows XP does not support modern cryptography and SNI for SSL.

We've added a cipher that should work with Windows XP. Please try now.

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Tue Apr 11, 2017 2:46 pm

That indeed fixed the issue here Max. Radio Toolbox seems to be logging in and working normally now on my machine.

DJNameless
Posts: 19
Joined: Mon Feb 23, 2015 1:43 pm

Re: In Radio Toolbox the account is inactive

Post by DJNameless » Wed Apr 12, 2017 12:58 pm

Now it works ... :-)

NYEngineer
Posts: 9
Joined: Sun Jan 08, 2017 4:02 pm

Re: In Radio Toolbox the account is inactive

Post by NYEngineer » Wed Apr 12, 2017 2:33 pm

Jay, Max...thanks guys for getting this working again.

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Jay
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Re: In Radio Toolbox the account is inactive

Post by Jay » Wed Apr 12, 2017 2:55 pm

No problem, be aware that we are ending support for XP by the end of the year due to security concerns. Let me know if you have any other issues or questions.
- Jay

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