Search found 2503 matches

by Jay
Mon Jan 24, 2022 10:59 pm
Forum: General Discussion
Topic: 20 Years
Replies: 0
Views: 9

20 Years

Hi All, Time flies, 20 years ago today I registered the radiotoolbox.com domain. Jan 14th was 20 years this board has existed. For those not familiar, Radio Toolbox has it's roots in a former website called "ShoutClub". This former website was largely a SHOUTcast fan club. I provided help,...
by Jay
Sun Jan 09, 2022 3:31 pm
Forum: Radio Toolbox
Topic: Online log
Replies: 4
Views: 135

Re: Online log

Yea, there is a bug, it is uncapped, I will address this soon. Sorry for the inconvenience.
by Jay
Tue Jan 04, 2022 12:10 pm
Forum: Radio Toolbox
Topic: User agent FMODstudio/2.01.9
Replies: 2
Views: 75

Re: User agent FMODstudio/2.01.9

Just a guess, but it looks like this is a game audio engine, so likely what is happening is someone added your station to an online game session and all the players have connected during the session.
by Jay
Fri Dec 24, 2021 9:01 am
Forum: Radio Toolbox
Topic: Online log
Replies: 4
Views: 135

Re: Online log

Hi René

I'll take a closer look at the numbers and verify that this is showing only a 30 day window.

Will let you know by Monday.

Thanks!
by Jay
Mon Dec 20, 2021 8:25 am
Forum: Radio Toolbox
Topic: Hours Rounding Bug
Replies: 1
Views: 87

Re: Hours Rounding Bug

Thanks for your report, I will check it out.
by Jay
Sat Nov 13, 2021 8:14 am
Forum: Radio Toolbox
Topic: New Online Log UI
Replies: 14
Views: 2194

Re: New Online Log UI

Mostly bugfixes and HTTPS support.
by Jay
Wed Nov 10, 2021 5:54 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 221

Re: RTB not activating

I would definitely ensure that your Windows 7 installation is up to date as there has been a root change for our cert provider "Let's Encrypt". This new root certificate was released in 2015 so you would have had to have updated to at least a version of Windows 7 after that date. Unfortuna...
by Jay
Wed Nov 10, 2021 5:25 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 221

Re: RTB not activating

Thank you for supplying your log, please help me verify a few more things. Which Windows OS are you using and is it completely up to date? Also go to Tools -> Options and select the "Connections" panel and be sure that it is set to No Proxy. Additionally please provide a traceroute to api....
by Jay
Wed Nov 10, 2021 4:56 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 221

Re: RTB not activating

Please send us your log

You can find it at %LOCALAPPDATA%\RadioToolbox\log.txt

Upload your log to https://www.radiotoolbox.com/support/contact and send us a note.
by Jay
Tue Nov 02, 2021 8:41 pm
Forum: Radio Toolbox
Topic: New Online Log UI
Replies: 14
Views: 2194

Re: New Online Log UI

Unique listener counts have returned. The count will show your unique listeners for the past 1 month. You will only be able to see this stat if all your servers for a given station are authenticated with Radio Toolbox.

The count starts from this post date so give it until Dec to be accurate.
by Jay
Tue Nov 02, 2021 12:48 pm
Forum: Radio Toolbox
Topic: RTB not activating
Replies: 10
Views: 221

Re: RTB not activating

Are you able to connect to https://api.radiotoolbox.com from that machine? Going to this address in your browser should redirect you to radiotoolbox.com
by Jay
Fri Oct 01, 2021 3:31 pm
Forum: General Discussion
Topic: Radio Toolbox Fall 2021 Survey
Replies: 0
Views: 488

Radio Toolbox Fall 2021 Survey

Hello all, In order to improve our services we'd like to get feedback from our users on their experience with Radio Toolbox's website, services and applications as well as some background on how you confront streaming technology. You can fill this survey in completely anonymously if you wish. Just o...
by Jay
Fri Oct 01, 2021 12:46 pm
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 348

Re: RTB is inactive

Ok, this issue should be resolved. Please restart Radio Toolbox and let us know if you are still having issues.
by Jay
Fri Oct 01, 2021 12:40 pm
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 348

Re: RTB is inactive

Just an update, we believe we have found an incompatibility between our new server and the Radio Toolbox app. We are working to stand up a new proxy server to help us resolve these specific issues.

Thank you for your patience.
by Jay
Fri Oct 01, 2021 11:34 am
Forum: Radio Toolbox
Topic: RTB is inactive
Replies: 8
Views: 348

Re: RTB is inactive

Thank you gdradio

rkc, can you email me your Radio Toolbox logs. support @ this domain. Thanks.